Frequently Asked Questions

What are the benefits of using a Face Roller or Gua Sha beauty tool?

Where do we begin!?

- Brighter, more radiant skin

- Reduces puffiness 

- Tightens and firms your skin

- Promotes lymphatic drainage

- Assists with production absorption

- Improves blood circulation

- Reduces the appearance of fine lines and wrinkles

- Relieves muscle tension

What's the difference between a Face Roller & Gua Sha?


- Gentle and relaxing
- Quick and easy to use
- Great for de-puffing the face, especially around the eye and brow area
- Reduces inflammation
- Assists with product penetration


- Takes more time but results in noticeably visible effects
- Great for sculpting and contouring the face
- Releases muscle tension
- Stimulates circulation and collagen production
- Brightens complexion

So, which one is the right beauty tool for you?

If you have a bit more time up your sleeve and want to sculpt and contour your face shape, reach for the Gua Sha.

If you're after a simple and speedy option to de-puff your face, a Face Roller is the tool for you.

Are your products genuine?

All of our beauty tools are made from 100% genuine materials.

We have the option of AAA Grade Rose Quartz, 100% White Jade Stone, Black Obsidian & Green Aventurine stones for our Face Roller & Gua Sha beauty tools.

All of the stones we use for our tools are naturally formed. We've steered clear from any 'stones' that are synthetically made.

The White Jade & Green Aventurine stones are both sourced from China. We also get some of our Green Aventurine from Brazil.

Our Black Obsidian is from Mexico and our Rose Quartz is from South Africa.

How long after purchasing can I expect my item/s?

All parcels are dispatched from Gold Coast, QLD (AU) within 24-48 hours of receiving the order (excluding weekends & public holidays). 

Allow 2 to 8 business days for your parcel to arrive (once dispatched) via standard post.

Allow 1 to 4 business days via express post.

New Zealand
Allow 6 to 27 business days for your parcel to arrive (once dispatched) via standard post.

United States
Allow 6 to 27 business days for your parcel to arrive (once dispatched) via standard post.

United Kingdom
Allow 10 to 27 business days for your parcel to arrive (once dispatched) via standard post.

For more shipping information head here.

Do you ship internationally?

We currently ship to Australia, New Zealand, the U.S and the U.K.

Don't fret though, more International shipping options are coming soon.

How do I use a Face Roller?

Start by applying your favourite moisturiser, serum, or face oil.

Begin rolling by starting at the base of your neck and working up.

From here, we move to our jawline, cheekbones and under the eyes, followed by your eyebrows and forehead with light to medium pressure.

We want to be rolling from the centre of the face with each area and working outward and upward with short strokes.

Be sure to use the smaller side of the roller around your eyes and take extra care in this area.

To finish, very gently roll down the sides of your neck and towards the centre of your clavicle.

How do I use a Gua Sha?

Start by applying your favourite serum or face oil.

Hold your Gua Sha beauty tool with the curved side to your face and glide it gently up and out, working from the centre of your face outward.

Starting with your neck, jawline, chin, and around the mouth, followed by your cheeks, under-eyes, eyebrows, and forehead at least three to five strokes per area.

Always take short strokes in just one direction, not back and forth, and with light to medium pressure.

To soothe and de-puff following this, place the tool flat to the skin, under the eyes or over any redness.

How do I clean my beauty tools?

After each use we recommend wiping the roller or gua sha beauty tool down with a soft, damp cloth to remove excess product build up.

Give your beauty tool a deeper clean once a week by using warm, soapy water and a soft cloth.

Gently pat dry with a soft towel.

How often should I use my beauty tools?

We recommend using your Face Roller 1-2 times per day, and your Gua Sha at least 2-3 times per week.

How should I store my Face Roller & Gua Sha?

We recommend storing your roller or gua sha beauty tool in a dry spot, free of excess moisture and heat.

For an extra cooling effect, store your beauty tools in the refrigerator.

Can't find the answer you're looking for?

You can contact us here with your query or send us an email at and one of our friendly team members will get back to you.